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Nelson Mandela Bay improves 'trust rating' dramatically

61 City Tour

Nelson Mandela Bay has been rated by its customers as one of the top three Metros in the country.

The latest South African Customer Satisfaction Index (SAcsi), conducted by Consulta, has shown a dramatic increase in overall satisfaction by Nelson Mandela Bay residents.

While in general South Africans' satisfaction with their eight metropolitan councils has hit a three-year low, the Nelson Mandela Bay Municipality has shown the most impressive improvement in customer satisfaction from 53.8 in 2016 to 59 this year.

Only Cape Town and Ekurhuleni received a higher rating than the Friendly City in terms of customer satisfaction. The only other municipality that improved its performance from 2016 was Johannesburg.

Nelson Mandela Bay also reported a major improvement in its trust index score with a score of 67.4, an increase of 9.9 against its 2016 score of 57.5 - making it the second most trusted municipality in the country (after Cape Town). The lowest trust index score was 51.4 for Buffalo City.

In a statement reacting to news of the Sacsi scoring, the Nelson Mandela Bay Municipality said the coalition government led by Mayor Athol Trollip remains focused on building a solid political foundation, centered on stability.

"Since coming into office, this new coalition government has adopted a 2017/18 IDP and Budget that are changing the face of this City.
Thousands of residents will be receiving basic services to their homes for the first time, because this government wants to build a caring city.
Many thousands of bucket toilets are being replaced with dignified sanitation, because we want this to be a well run city that redresses the wrongs of the past. Fraud is being rooted out and an anti-corruption hotline is fully operational".

Recently the NMB Municipality opened the first two Metro Police Satellite Stations in Bethelsdorp and KwaNobuhle.

"While there is still a very long way to go, the government is humbled to have received such important acknowledgment from residents.
Nelson Mandela Bay is moving forward again. And this administration will only work harder to deliver better services, stop corruption and grow the economy to create jobs," the Municipality said.