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WHAT TO DO ABOUT WATER LEAKS

When it comes to water leaks, residents are often unclear about whose responsibility it is to fix leaks. This handy guide will help you to take the right course of action.

Leaks can lead to huge water losses. Please report them as soon as you see them and help us save water!

IF THE LEAK OR PROBLEM IS ON YOUR PROPERTY:

The Municipality’s responsibility ends at your water meter. All piping from the meter inwards towards a private home or private property is the responsibility of the owner.

• The property owner is therefore responsible for fixing the problem.
• Please call your own plumber to attend to the required repair.
• Check your household insurance to see if the costs will be covered.
• If you call the Municipality to fix the leak, you will be charged a call-out fee.
• Don’t just leave it! The water wastage will increase your consumption and your water bill.
• You may apply to the Municipality for a water rebate, if the leak was below ground, but the rebate will only cover 50% of the cost of the water loss.
• No water rebate is offered for above ground leaks, such as leaks at taps and geysers.
• Leaking water meters will, however, be replaced by the NMBM free of charge.

IF THE LEAK OR PROBLEM IS OUTSIDE YOUR PROPERTY:

The Municipality is responsible for fixing problems beyond the boundary of your property (from your water meter outwards). This includes streets, verges, public areas and Council property.

• If you notice a burst pipe in the street, please call the Water Leaks number below.
• The Municipality will repair the leak free of charge and the person reporting the problem will not be charged.
• Help us fix it faster by providing the street address or any landmark closest to the leak and by describing the problem.
• Please report all water leaks immediately.

ASSISTANCE TO THE POOR (ATTP) WATER USERS:

ATTP households are entitled to free basic services. Water leaks are repaired free of charge, as part of the ATTP Leak Repair Programme.

• If you are a poor household and the total income of ALL occupants on your property does not exceed R3 560 per month, the account holder/owner may qualify to become an ATTP consumer.
• To apply to become an ATTP beneficiary, please visit your nearest NMBM Customer Care Centre.
• Once you are registered as an ATTP beneficiary and you report a water leak on your property, the Municipality will assist by fixing the leak free of charge.

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